Assume the worst – Alex Chan
If your system allows a user interaction, say a chat function, ensure you can block people. Gave an example about a payment platform which was abused to harass an ex.
How to build services to reduce being open to abuse online.
# Diversify the team
Interestingly you cannot change your name in the history of git say.
# Real name policies
This does ensure people will be civil, truthful, is helpful for protecting vulnerable groups
# Robust privacy controls
Have the ability to ban/block malicious users (individual/platform)
Consider shadow blocking or muting / so the blocked user cannot se they have been blocked per say. As blocking can trigger retaliation.
This could be changeable in the past.
# Human moderation is best
Think about your moderators – they need access to counselling etc before burning out.